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Crisp

✓ Verified by EU Alts

Customer messaging platform with live chat, chatbots and helpdesk — a European alternative to Intercom.

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Overview

Crisp is a Nantes, France-based European company building customer support and saas software since 2015. Despite its EU base, EU Alts has verified that Crisp is independently owned, with its ultimate ownership based in France, and hosts customer data with DigitalOcean in Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore, so it may still fall under the reach of the US CLOUD Act — worth weighing against Intercom on this specific point.

Why European teams pick Crisp

Teams in Europe still consider Crisp for its customer support product and France presence, operating since 2015, but unlike a fully EU-owned provider, Crisp is independently owned, with its ultimate ownership based in France, and hosts customer data with DigitalOcean in Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore — so it does not fully avoid US CLOUD Act exposure the way some other alternatives to Intercom do.

See more EU customer support tools or browse other startups from France.

About

Crisp is a French customer support platform offering live chat, email, CRM and automation. All data is stored in Europe and the product is fully GDPR compliant.

Details

Founded
2015
Headquarters
Nantes, France
Ownership
Independently owned (France)
Hosting
DigitalOcean, Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore
CLOUD Act
Exposed
Verified
2026-07-31
Last checked
2026-07-31
Company size
11–50 employees

Categories

Compare with the US product you may be replacing

Crisp is listed in a category that our US-product comparison pages cover. See every EU option side by side:

Also from France

5 other listed companies are based in France. In the same categories as Crisp:

Other EU startups like Crisp

  • Tidio ✓ Verified by EU AltsPoland — Live chat and AI chatbot platform — a Polish alternative to Drift.
  • Userlike ✓ Verified by EU AltsGermany — GDPR-compliant live chat and messaging for websites — a German alternative to Intercom.
  • Doctolib ✓ Verified by EU AltsFrance — Online appointment booking and teleconsultation platform for healthcare providers.
  • Lexio France — French software for professional vehicle rental companies: fleet planning, online booking, digital condition reports, contracts and Factur-X e-invoicing in one tool.
  • Sellsy ✓ Verified by EU AltsFrance — French CRM, invoicing and marketing platform for SMEs — an alternative to HubSpot and Sage.
  • Spendesk ✓ Verified by EU AltsFrance — All-in-one spend management for finance teams — a French alternative to SAP Concur.

Frequently asked questions

What does Crisp do?

Crisp is customer messaging platform with live chat, chatbots and helpdesk — a european alternative to intercom. It is listed under customer support and saas on EU Alts because its core functionality serves teams looking for a European customer support tool with EU data residency, typically as a switch away from Intercom.

Is Crisp GDPR compliant?

Crisp is headquartered in Nantes, France and processes user data under the GDPR by default. Customer data processing is supervised by France's data protection authority, the Commission nationale de l'informatique et des libertés (CNIL). However, EU Alts has verified that Crisp is independently owned, with its ultimate ownership based in France, and hosts customer data with DigitalOcean in Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore, which means — unlike a fully EU-owned provider — it may still be reachable under the US CLOUD Act, similar to Intercom in that respect.

How do teams switch from Intercom to Crisp?

Teams evaluating a move from Intercom to Crisp should note: Crisp is independently owned, with its ultimate ownership based in France, and hosts customer data with DigitalOcean in Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore, so this switch narrows but may not fully close the US CLOUD Act gap. Weigh that against the customer support workflow fit before treating it as a complete Schrems II fix.

Where is Crisp based?

Crisp is headquartered in Nantes, France. The company was founded in 2015. Its main website is https://crisp.chat.