Crisp
✓ Verified by EU AltsCustomer messaging platform with live chat, chatbots and helpdesk — a European alternative to Intercom.
Overview
Crisp is a Nantes, France-based European company building customer support and saas software since 2015. Despite its EU base, EU Alts has verified that Crisp independently owned, with its ultimate ownership based in France, and hosts customer data with DigitalOcean in Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore, so it may still fall under the reach of the US CLOUD Act — worth weighing against Intercom and Zendesk on this specific point.
Why European teams pick Crisp
Teams in Europe still consider Crisp for its customer support product and France presence, operating since 2015, but unlike a fully EU-owned provider, Crisp independently owned, with its ultimate ownership based in France, and hosts customer data with DigitalOcean in Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore — so it does not fully avoid US CLOUD Act exposure the way some other alternatives to Intercom and Zendesk do.
See more EU customer support tools or browse other startups from France.
About
Crisp is a French customer support platform offering live chat, email, CRM and automation. All data is stored in Europe and the product is fully GDPR compliant.
Details
- Founded
- 2015
- Headquarters
- Nantes, France
- Ownership
- Independently owned (France)
- Hosting
- DigitalOcean, Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore
- CLOUD Act
- Exposed
- Company size
- 11–50 employees
Categories
Other EU startups like Crisp
- Klang Sweden — Klang turns meetings into searchable knowledge: transcription with speaker ID, summaries and action items. Built in Sweden, ISO 27001:2022 certified.
- Lexio France — French software for professional vehicle rental companies: fleet planning, online booking, digital condition reports, contracts and Factur-X e-invoicing in one tool.
- KSeF Radar Poland — Polish SaaS for monitoring KSeF invoices and keeping accounting workflows under control.
- Ploq The Netherlands — Ploq is EU-built webhook infrastructure: retries, event filtering, and health monitoring, GDPR-compliant end to end. SDKs for Node.js and Java, a WordPress plugin, and a forkable Mac/Windows app for sending and receiving events.
- Git Lisa — Git hosting in Europe
- Postscale — European transactional email and email API platform for sending, receiving, and managing email with privacy-first infrastructure and EU data residency.
Frequently asked questions
What is Crisp?
Crisp is a French customer support platform offering live chat, email, CRM and automation. All data is stored in Europe and the product is fully GDPR compliant.
What does Crisp do?
Crisp is customer messaging platform with live chat, chatbots and helpdesk — a european alternative to intercom. It is listed under customer support and saas on EU Alts because its core functionality serves teams looking for a European customer support tool with EU data residency, typically as a switch away from Intercom and Zendesk.
Is Crisp a good European customer support alternative?
Crisp is a fit for European businesses evaluating customer support options where data residency and GDPR alignment matter — typical buyers include EU-based SaaS teams, public-sector projects, regulated industries (healthcare, finance, legal), and any organisation that needs to demonstrate that customer data does not leave the EU. It also overlaps with saas use cases.
Is Crisp GDPR compliant?
Crisp is headquartered in Nantes, France and processes user data under the GDPR by default. Customer data processing is supervised by France's data protection authority, the Commission nationale de l'informatique et des libertés (CNIL). However, EU Alts has verified that Crisp independently owned, with its ultimate ownership based in France, and hosts customer data with DigitalOcean in Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore, which means — unlike a fully EU-owned provider — it may still be reachable under the US CLOUD Act, similar to Intercom and Zendesk in that respect.
How do teams switch from Intercom to Crisp?
Teams evaluating a move from Intercom and Zendesk to Crisp should note: Crisp independently owned, with its ultimate ownership based in France, and hosts customer data with DigitalOcean in Netherlands (messaging data) and Germany (plugin data); relay-only servers in US/UK/Singapore, so this switch narrows but may not fully close the US CLOUD Act gap. Weigh that against the customer support workflow fit before treating it as a complete Schrems II fix.
Where is Crisp based?
Crisp is headquartered in Nantes, France. The company was founded in 2015. Its main website is https://crisp.chat.