Tidio
✓ Verified by EU AltsLive chat and AI chatbot platform — a Polish alternative to Drift.
Overview
Tidio builds ai, customer support, and saas software since 2013 and is listed with a Szczecin, Poland base. Its EU presence does not change its ownership: EU Alts has verified that Tidio is independently owned, with its ultimate ownership based in United States, and hosts customer data with AWS in European Economic Area (EU data centers), so it may still fall under the reach of the US CLOUD Act — worth weighing against Intercom on this specific point.
Why European teams pick Tidio
Teams in Europe still consider Tidio for its ai product and Poland presence, operating since 2013, but unlike a fully EU-owned provider, Tidio is independently owned, with its ultimate ownership based in United States, and hosts customer data with AWS in European Economic Area (EU data centers) — so it does not fully avoid US CLOUD Act exposure the way some other alternatives to Intercom do.
See more EU ai tools or browse other startups from Poland.
About
Tidio is a Polish customer communication platform founded in Gdańsk in 2013, providing live chat, AI chatbots, email automation, and a helpdesk — all integrated in one tool. It is used by over 300,000 businesses globally, with a strong presence among European Shopify and WooCommerce stores. Tidio processes data in the EU with a GDPR DPA available for all plans. Its Lyro AI chatbot can resolve up to 70% of common support queries automatically. Tidio offers a generous free tier and is particularly popular as an affordable entry-level live chat solution for European e-commerce businesses.
Details
- Founded
- 2013
- Headquarters
- Szczecin, Poland
- Ownership
- Independently owned (United States)
- Hosting
- AWS, European Economic Area (EU data centers)
- CLOUD Act
- Exposed
- Verified
- 2026-07-31
- Last checked
- 2026-07-31
Categories
Compare with the US product you may be replacing
Tidio is listed in a category that our US-product comparison pages cover. See every EU option side by side:
Also from Poland
2 other listed companies are based in Poland. In the same categories as Tidio:
Other EU startups like Tidio
- Nexoria Germany — Cloud storage and AI-powered company knowledge search for small and medium-sized businesses.
- Crisp ✓ Verified by EU AltsFrance — Customer messaging platform with live chat, chatbots and helpdesk — a European alternative to Intercom.
- Entergram Estonia — Telegram CRM with MCP, Slack and Notion integrations for multiple personal Telegram accounts.
- Userlike ✓ Verified by EU AltsGermany — GDPR-compliant live chat and messaging for websites — a German alternative to Intercom.
- offgen Germany — offgen is the Company Brain for PowerPoint. It connects your approved slides, templates and masters to AI tools so teams create on-brand decks.
- DeepL ✓ Verified by EU AltsGermany — AI-powered translation surpassing Google Translate in quality — a German alternative to Google Translate.
Frequently asked questions
What does Tidio do?
Tidio is live chat and ai chatbot platform — a polish alternative to drift. It is listed under ai, customer support, and saas on EU Alts because its core functionality serves teams looking for a European ai tool with EU data residency, typically as a switch away from Intercom.
Is Tidio GDPR compliant?
Tidio is listed with a Szczecin, Poland base, but its recorded ownership is based in United States, so EU jurisdiction is not assumed. However, EU Alts has verified that Tidio is independently owned, with its ultimate ownership based in United States, and hosts customer data with AWS in European Economic Area (EU data centers), which means — unlike a fully EU-owned provider — it may still be reachable under the US CLOUD Act, similar to Intercom in that respect.
How do teams switch from Intercom to Tidio?
Teams evaluating a move from Intercom to Tidio should note: Tidio is independently owned, with its ultimate ownership based in United States, and hosts customer data with AWS in European Economic Area (EU data centers), so this switch narrows but may not fully close the US CLOUD Act gap. Weigh that against the ai workflow fit before treating it as a complete Schrems II fix.
Where is Tidio based?
Tidio is headquartered in Szczecin, Poland. The company was founded in 2013. Its main website is https://www.tidio.com.