Userlike
✓ Verified by EU AltsGDPR-compliant live chat and messaging for websites — a German alternative to Intercom.
Overview
Userlike is a Cologne, Germany-based European company building customer support and saas software since 2011. Despite its EU base, EU Alts has verified that Userlike is owned by Lime Technologies (Germany (operating entity); Sweden (parent)), and hosts customer data with AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN in EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned, so it may still fall under the reach of the US CLOUD Act — worth weighing against Intercom on this specific point.
Why European teams pick Userlike
Teams in Europe still consider Userlike for its customer support product and Germany presence, operating since 2011, but unlike a fully EU-owned provider, Userlike is owned by Lime Technologies (Germany (operating entity); Sweden (parent)), and hosts customer data with AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN in EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned — so it does not fully avoid US CLOUD Act exposure the way some other alternatives to Intercom do.
See more EU customer support tools or browse other startups from Germany.
About
Userlike is a German live chat and customer messaging platform founded in Cologne in 2012. It provides website live chat, WhatsApp Business integration, Facebook Messenger, Telegram, and SMS — all routing into a unified agent inbox. Userlike is fully GDPR-compliant, with data stored exclusively on German servers and a DPA available to all customers. It is ISO 27001 certified and complies with German telecommunications law for chat data. Userlike's Automation Hub enables no-code chatbot flows for lead qualification and FAQ automation.
Details
- Founded
- 2011
- Headquarters
- Cologne, Germany
- Ownership
- Owned by Lime Technologies (Germany (operating entity); Sweden (parent))
- Hosting
- AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN, EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned
- CLOUD Act
- Exposed
- Verified
- 2026-07-31
- Last checked
- 2026-07-31
- Company size
- 51–200 employees
Categories
Compare with the US product you may be replacing
Userlike is listed in a category that our US-product comparison pages cover. See every EU option side by side:
Also from Germany
10 other listed companies are based in Germany. In the same categories as Userlike:
Other EU startups like Userlike
- Tidio ✓ Verified by EU AltsPoland — Live chat and AI chatbot platform — a Polish alternative to Drift.
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- Personio ✓ Verified by EU AltsGermany — All-in-one HR software for SMEs — a European alternative to Workday and BambooHR.
- DeepL ✓ Verified by EU AltsGermany — AI-powered translation surpassing Google Translate in quality — a German alternative to Google Translate.
- Leapsome ✓ Verified by EU AltsGermany — People management platform for reviews, OKRs and learning — a German alternative to Lattice.
- Sipgate ✓ Verified by EU AltsGermany — German VoIP phone system for businesses — an alternative to RingCentral.
Frequently asked questions
What does Userlike do?
Userlike is gdpr-compliant live chat and messaging for websites — a german alternative to intercom. It is listed under customer support and saas on EU Alts because its core functionality serves teams looking for a European customer support tool with EU data residency, typically as a switch away from Intercom.
Is Userlike GDPR compliant?
Userlike is headquartered in Cologne, Germany and processes user data under the GDPR by default. Customer data processing is supervised by Germany's data protection authority, the Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI). However, EU Alts has verified that Userlike is owned by Lime Technologies (Germany (operating entity); Sweden (parent)), and hosts customer data with AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN in EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned, which means — unlike a fully EU-owned provider — it may still be reachable under the US CLOUD Act, similar to Intercom in that respect.
How do teams switch from Intercom to Userlike?
Teams evaluating a move from Intercom to Userlike should note: Userlike is owned by Lime Technologies (Germany (operating entity); Sweden (parent)), and hosts customer data with AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN in EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned, so this switch narrows but may not fully close the US CLOUD Act gap. Weigh that against the customer support workflow fit before treating it as a complete Schrems II fix.
Where is Userlike based?
Userlike is headquartered in Cologne, Germany. The company was founded in 2011. Its main website is https://www.userlike.com.