Userlike
GDPR-compliant live chat and messaging for websites — a German alternative to Intercom.
Overview
Userlike is a Cologne, Germany-based European company building customer support and saas software since 2011. As an EU-headquartered provider, Userlike operates under GDPR and is outside the reach of the US CLOUD Act, making it a privacy-friendly alternative to Intercom and Zendesk for European teams.
Why European teams pick Userlike
Teams in Europe pick Userlike when they want a customer support provider that bills in EUR, supports their local data-protection officer requirements, and keeps customer data under Germany law, operating since 2011. Compared with Intercom and Zendesk, Userlike avoids cross-border data transfers under Schrems II and the US CLOUD Act, which is often the deciding factor for European procurement and legal teams.
See more EU customer support tools or browse other startups from Germany.
About
Userlike is a German live chat and customer messaging platform founded in Cologne in 2012. It provides website live chat, WhatsApp Business integration, Facebook Messenger, Telegram, and SMS — all routing into a unified agent inbox. Userlike is fully GDPR-compliant, with data stored exclusively on German servers and a DPA available to all customers. It is ISO 27001 certified and complies with German telecommunications law for chat data. Userlike's Automation Hub enables no-code chatbot flows for lead qualification and FAQ automation.
Details
- Founded
- 2011
- Headquarters
- Cologne, Germany
Categories
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Frequently asked questions
What is Userlike?
Userlike is a German live chat and customer messaging platform founded in Cologne in 2012. It provides website live chat, WhatsApp Business integration, Facebook Messenger, Telegram, and SMS — all routing into a unified agent inbox. Userlike is fully GDPR-compliant, with data stored exclusively on German servers and a DPA available to all customers. It is ISO 27001 certified and complies with German telecommunications law for chat data. Userlike's Automation Hub enables no-code chatbot flows for lead qualification and FAQ automation.
What does Userlike do?
Userlike is gdpr-compliant live chat and messaging for websites — a german alternative to intercom. It is listed under customer support and saas on EU Alts because its core functionality serves teams looking for a European customer support tool with EU data residency, typically as a switch away from Intercom and Zendesk.
Is Userlike a good European customer support alternative?
Userlike is a fit for European businesses evaluating customer support options where data residency and GDPR alignment matter — typical buyers include EU-based SaaS teams, public-sector projects, regulated industries (healthcare, finance, legal), and any organisation that needs to demonstrate that customer data does not leave the EU. It also overlaps with saas use cases.
Is Userlike GDPR compliant?
Userlike is headquartered in Cologne, Germany and falls under EU jurisdiction, so it processes user data under the GDPR by default. Customer data processing is supervised by Germany's data protection authority, the Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI). Because the company is not US-incorporated, it is not subject to the US CLOUD Act — meaning US authorities cannot compel Userlike to disclose customer data the way they can with Intercom and Zendesk. For European buyers, that often simplifies DPIA paperwork and standard contractual clauses.
How do teams switch from Intercom to Userlike?
Most teams move to Userlike from Intercom and Zendesk because they want EU data residency without giving up the core customer support workflow. Userlike's Germany base means a single jurisdiction for both the company and (typically) its hosting infrastructure, so you can drop Schrems II transfer impact assessments for this part of your stack. Plan the migration in stages: export your data from the US incumbent, pilot Userlike with a small team, then move the rest once the integration coverage you need is confirmed.
Where is Userlike based?
Userlike is headquartered in Cologne, Germany. The company was founded in 2011. Its main website is https://www.userlike.com.