Userlike
✓ Verified by EU AltsGDPR-compliant live chat and messaging for websites — a German alternative to Intercom.
Overview
Userlike is a Cologne, Germany-based European company building customer support and saas software since 2011. Despite its EU base, EU Alts has verified that Userlike owned by Lime Technologies (Germany (operating entity); Sweden (parent)), and hosts customer data with AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN in EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned, so it may still fall under the reach of the US CLOUD Act — worth weighing against Intercom and Zendesk on this specific point.
Why European teams pick Userlike
Teams in Europe still consider Userlike for its customer support product and Germany presence, operating since 2011, but unlike a fully EU-owned provider, Userlike owned by Lime Technologies (Germany (operating entity); Sweden (parent)), and hosts customer data with AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN in EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned — so it does not fully avoid US CLOUD Act exposure the way some other alternatives to Intercom and Zendesk do.
See more EU customer support tools or browse other startups from Germany.
About
Userlike is a German live chat and customer messaging platform founded in Cologne in 2012. It provides website live chat, WhatsApp Business integration, Facebook Messenger, Telegram, and SMS — all routing into a unified agent inbox. Userlike is fully GDPR-compliant, with data stored exclusively on German servers and a DPA available to all customers. It is ISO 27001 certified and complies with German telecommunications law for chat data. Userlike's Automation Hub enables no-code chatbot flows for lead qualification and FAQ automation.
Details
- Founded
- 2011
- Headquarters
- Cologne, Germany
- Ownership
- Owned by Lime Technologies (Germany (operating entity); Sweden (parent))
- Hosting
- AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN, EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned
- CLOUD Act
- Exposed
- Company size
- 51–200 employees
Categories
Other EU startups like Userlike
- Klang Sweden — Klang turns meetings into searchable knowledge: transcription with speaker ID, summaries and action items. Built in Sweden, ISO 27001:2022 certified.
- Lexio France — French software for professional vehicle rental companies: fleet planning, online booking, digital condition reports, contracts and Factur-X e-invoicing in one tool.
- KSeF Radar Poland — Polish SaaS for monitoring KSeF invoices and keeping accounting workflows under control.
- Ploq The Netherlands — Ploq is EU-built webhook infrastructure: retries, event filtering, and health monitoring, GDPR-compliant end to end. SDKs for Node.js and Java, a WordPress plugin, and a forkable Mac/Windows app for sending and receiving events.
- Git Lisa — Git hosting in Europe
- Postscale — European transactional email and email API platform for sending, receiving, and managing email with privacy-first infrastructure and EU data residency.
Frequently asked questions
What is Userlike?
Userlike is a German live chat and customer messaging platform founded in Cologne in 2012. It provides website live chat, WhatsApp Business integration, Facebook Messenger, Telegram, and SMS — all routing into a unified agent inbox. Userlike is fully GDPR-compliant, with data stored exclusively on German servers and a DPA available to all customers. It is ISO 27001 certified and complies with German telecommunications law for chat data. Userlike's Automation Hub enables no-code chatbot flows for lead qualification and FAQ automation.
What does Userlike do?
Userlike is gdpr-compliant live chat and messaging for websites — a german alternative to intercom. It is listed under customer support and saas on EU Alts because its core functionality serves teams looking for a European customer support tool with EU data residency, typically as a switch away from Intercom and Zendesk.
Is Userlike a good European customer support alternative?
Userlike is a fit for European businesses evaluating customer support options where data residency and GDPR alignment matter — typical buyers include EU-based SaaS teams, public-sector projects, regulated industries (healthcare, finance, legal), and any organisation that needs to demonstrate that customer data does not leave the EU. It also overlaps with saas use cases.
Is Userlike GDPR compliant?
Userlike is headquartered in Cologne, Germany and processes user data under the GDPR by default. Customer data processing is supervised by Germany's data protection authority, the Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI). However, EU Alts has verified that Userlike owned by Lime Technologies (Germany (operating entity); Sweden (parent)), and hosts customer data with AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN in EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned, which means — unlike a fully EU-owned provider — it may still be reachable under the US CLOUD Act, similar to Intercom and Zendesk in that respect.
How do teams switch from Intercom to Userlike?
Teams evaluating a move from Intercom and Zendesk to Userlike should note: Userlike owned by Lime Technologies (Germany (operating entity); Sweden (parent)), and hosts customer data with AWS (CloudFront, SES, Route 53 confirmed in privacy policy) and Bunny.net CDN in EU-configured per policy (e.g. "local storage configured for the EU" for WhatsApp), but AWS itself is US-owned, so this switch narrows but may not fully close the US CLOUD Act gap. Weigh that against the customer support workflow fit before treating it as a complete Schrems II fix.
Where is Userlike based?
Userlike is headquartered in Cologne, Germany. The company was founded in 2011. Its main website is https://www.userlike.com.