Planhat
Customer success platform for SaaS companies — a Swedish alternative to Gainsight.
Overview
Planhat is a Stockholm, Sweden-based European company building crm and saas software since 2016. As an EU-headquartered provider, Planhat operates under GDPR and is outside the reach of the US CLOUD Act, making it a privacy-friendly alternative to Salesforce and HubSpot for European teams.
Why European teams pick Planhat
Teams in Europe pick Planhat when they want a crm provider that bills in EUR, supports their local data-protection officer requirements, and keeps customer data under Sweden law, operating since 2016. Compared with Salesforce and HubSpot, Planhat avoids cross-border data transfers under Schrems II and the US CLOUD Act, which is often the deciding factor for European procurement and legal teams.
See more EU crm tools or browse other startups from Sweden.
About
Planhat is a Swedish Customer Success platform founded in Stockholm in 2014, providing customer health scoring, churn prediction, renewal management, playbooks, and revenue analytics for B2B SaaS companies. It aggregates data from CRM, product analytics, support, and billing to give Customer Success managers a complete view of each customer's health. Planhat stores data in EU data centres with GDPR compliance and a DPA. It integrates with Salesforce, HubSpot, Zendesk, Stripe, Intercom, and dozens of other tools. Planhat is used by hundreds of European B2B SaaS companies as a EU alternative to Gainsight (US-based) for managing post-sale customer relationships.
Details
- Founded
- 2016
- Headquarters
- Stockholm, Sweden
Other EU startups like Planhat
- LiveblocksFrance — APIs for adding collaborative real-time features to your app — a French alternative to Firebase Realtime.
- BaserowNetherlands — Open-source no-code database and Airtable alternative — built in the Netherlands.
- ImateFrance — European AI image generation platform.
- DatawrapperGermany — Create embeddable charts and maps without coding — a German alternative to Tableau.
- TidioPoland — Live chat and AI chatbot platform — a Polish alternative to Drift.
- UserlikeGermany — GDPR-compliant live chat and messaging for websites — a German alternative to Intercom.
Frequently asked questions
What is Planhat?
Planhat is a Swedish Customer Success platform founded in Stockholm in 2014, providing customer health scoring, churn prediction, renewal management, playbooks, and revenue analytics for B2B SaaS companies. It aggregates data from CRM, product analytics, support, and billing to give Customer Success managers a complete view of each customer's health. Planhat stores data in EU data centres with GDPR compliance and a DPA. It integrates with Salesforce, HubSpot, Zendesk, Stripe, Intercom, and dozens of other tools. Planhat is used by hundreds of European B2B SaaS companies as a EU alternative to Gainsight (US-based) for managing post-sale customer relationships.
What does Planhat do?
Planhat is customer success platform for saas companies — a swedish alternative to gainsight. It is listed under crm and saas on EU Alts because its core functionality serves teams looking for a European crm tool with EU data residency, typically as a switch away from Salesforce and HubSpot.
Is Planhat a good European crm alternative?
Planhat is a fit for European businesses evaluating crm options where data residency and GDPR alignment matter — typical buyers include EU-based SaaS teams, public-sector projects, regulated industries (healthcare, finance, legal), and any organisation that needs to demonstrate that customer data does not leave the EU. It also overlaps with saas use cases.
Is Planhat GDPR compliant?
Planhat is headquartered in Stockholm, Sweden and falls under EU jurisdiction, so it processes user data under the GDPR by default. Customer data processing is supervised by Sweden's data protection authority, the Integritetsskyddsmyndigheten (IMY). Because the company is not US-incorporated, it is not subject to the US CLOUD Act — meaning US authorities cannot compel Planhat to disclose customer data the way they can with Salesforce and HubSpot. For European buyers, that often simplifies DPIA paperwork and standard contractual clauses.
How do teams switch from Salesforce to Planhat?
Most teams move to Planhat from Salesforce and HubSpot because they want EU data residency without giving up the core crm workflow. Planhat's Sweden base means a single jurisdiction for both the company and (typically) its hosting infrastructure, so you can drop Schrems II transfer impact assessments for this part of your stack. Plan the migration in stages: export your data from the US incumbent, pilot Planhat with a small team, then move the rest once the integration coverage you need is confirmed.
Where is Planhat based?
Planhat is headquartered in Stockholm, Sweden. The company was founded in 2016. Its main website is https://www.planhat.com.