Planhat
✓ Verified by EU AltsCustomer success platform for SaaS companies — a Swedish alternative to Gainsight.
Overview
Planhat is a Stockholm, Sweden-based European company building crm and saas software since 2016. Despite its EU base, EU Alts has verified that Planhat independently owned, with its ultimate ownership based in Sweden, and hosts customer data with Google Cloud Platform in EU region (Belgium/Netherlands reported), so it may still fall under the reach of the US CLOUD Act — worth weighing against Salesforce and HubSpot on this specific point.
Why European teams pick Planhat
Teams in Europe still consider Planhat for its crm product and Sweden presence, operating since 2016, but unlike a fully EU-owned provider, Planhat independently owned, with its ultimate ownership based in Sweden, and hosts customer data with Google Cloud Platform in EU region (Belgium/Netherlands reported) — so it does not fully avoid US CLOUD Act exposure the way some other alternatives to Salesforce and HubSpot do.
See more EU crm tools or browse other startups from Sweden.
About
Planhat is a Swedish Customer Success platform founded in Stockholm in 2014, providing customer health scoring, churn prediction, renewal management, playbooks, and revenue analytics for B2B SaaS companies. It aggregates data from CRM, product analytics, support, and billing to give Customer Success managers a complete view of each customer's health. Planhat stores data in EU data centres with GDPR compliance and a DPA. It integrates with Salesforce, HubSpot, Zendesk, Stripe, Intercom, and dozens of other tools. Planhat is used by hundreds of European B2B SaaS companies as a EU alternative to Gainsight (US-based) for managing post-sale customer relationships.
Details
- Founded
- 2016
- Headquarters
- Stockholm, Sweden
- Ownership
- Independently owned (Sweden)
- Hosting
- Google Cloud Platform, EU region (Belgium/Netherlands reported)
- CLOUD Act
- Exposed
- Company size
- 51–200 employees
Other EU startups like Planhat
- Klang Sweden — Klang turns meetings into searchable knowledge: transcription with speaker ID, summaries and action items. Built in Sweden, ISO 27001:2022 certified.
- Lexio France — French software for professional vehicle rental companies: fleet planning, online booking, digital condition reports, contracts and Factur-X e-invoicing in one tool.
- KSeF Radar Poland — Polish SaaS for monitoring KSeF invoices and keeping accounting workflows under control.
- Ploq The Netherlands — Ploq is EU-built webhook infrastructure: retries, event filtering, and health monitoring, GDPR-compliant end to end. SDKs for Node.js and Java, a WordPress plugin, and a forkable Mac/Windows app for sending and receiving events.
- Git Lisa — Git hosting in Europe
- Postscale — European transactional email and email API platform for sending, receiving, and managing email with privacy-first infrastructure and EU data residency.
Frequently asked questions
What is Planhat?
Planhat is a Swedish Customer Success platform founded in Stockholm in 2014, providing customer health scoring, churn prediction, renewal management, playbooks, and revenue analytics for B2B SaaS companies. It aggregates data from CRM, product analytics, support, and billing to give Customer Success managers a complete view of each customer's health. Planhat stores data in EU data centres with GDPR compliance and a DPA. It integrates with Salesforce, HubSpot, Zendesk, Stripe, Intercom, and dozens of other tools. Planhat is used by hundreds of European B2B SaaS companies as a EU alternative to Gainsight (US-based) for managing post-sale customer relationships.
What does Planhat do?
Planhat is customer success platform for saas companies — a swedish alternative to gainsight. It is listed under crm and saas on EU Alts because its core functionality serves teams looking for a European crm tool with EU data residency, typically as a switch away from Salesforce and HubSpot.
Is Planhat a good European crm alternative?
Planhat is a fit for European businesses evaluating crm options where data residency and GDPR alignment matter — typical buyers include EU-based SaaS teams, public-sector projects, regulated industries (healthcare, finance, legal), and any organisation that needs to demonstrate that customer data does not leave the EU. It also overlaps with saas use cases.
Is Planhat GDPR compliant?
Planhat is headquartered in Stockholm, Sweden and processes user data under the GDPR by default. Customer data processing is supervised by Sweden's data protection authority, the Integritetsskyddsmyndigheten (IMY). However, EU Alts has verified that Planhat independently owned, with its ultimate ownership based in Sweden, and hosts customer data with Google Cloud Platform in EU region (Belgium/Netherlands reported), which means — unlike a fully EU-owned provider — it may still be reachable under the US CLOUD Act, similar to Salesforce and HubSpot in that respect.
How do teams switch from Salesforce to Planhat?
Teams evaluating a move from Salesforce and HubSpot to Planhat should note: Planhat independently owned, with its ultimate ownership based in Sweden, and hosts customer data with Google Cloud Platform in EU region (Belgium/Netherlands reported), so this switch narrows but may not fully close the US CLOUD Act gap. Weigh that against the crm workflow fit before treating it as a complete Schrems II fix.
Where is Planhat based?
Planhat is headquartered in Stockholm, Sweden. The company was founded in 2016. Its main website is https://www.planhat.com.